Applicable to Group Tours, Hikes, Retreats, Day Events, and Membership Experiences

Luscious Outdoors Africa ("LOA", "we", "us", or "our") offers curated outdoor experiences focused on wellness, nature, and community. These Terms & Conditions outline the responsibilities and expectations between you (the participant/client) and LOA.

1. Membership & Experience Access

• Membership provides access to walks available in your membership and facilitation

• Experiences are structured outdoor group activities published in the monthly calendar

• Access to sessions is subject to availability and active membership status

• Transportation, food, and park/entry fees are not included unless explicitly stated per event

2. Cancellations by You – Day Events, Overnight Trips & Retreats

• All payments made to Luscious Outdoors Africa (LOA) are non-refundable

• You may request a credit transfer to a future LOA experience, valid for 6 months from the original event date

• Credit transfer requests must be submitted in writing at least:

• 7 days before a day event

• 3 months before an overnight trip or retreat

• Only one transfer is allowed per booking

• If the future event has a higher price, the participant is responsible for covering the difference

3. Replacement Option

• You may nominate someone else to attend in your place at no additional cost

• You must notify us in writing

• Full participant details must be submitted at least 48 hours before the event

• The replacement agrees to all applicable Terms & Conditions

• Once transferred, all booking terms apply to the new participant

4. No-Show & Late Cancellations

• No-shows or cancellations after the transfer deadline result in forfeiture of the booking

• No refunds or credits will be issued

• Missed portions of any experience (including late arrival or early departure) are non-refundable and non-transferable

• Travel insurance is strongly recommended for personal protection

5. Cancellations or Changes by LOA

LOA reserves the right to cancel or reschedule any event due to:

• Insufficient participant numbers

• Force majeure events (including but not limited to natural disasters, government restrictions, pandemics)

• Operational challenges beyond our control

In such cases:

• Participants will receive a full refund or credit unless funds have already been committed to third-party providers

• Postponed events will remain valid as credit for future use and will not expire within the 6-month validity period

• LOA is not liable for external costs incurred (transport, accommodation, gear, visas, insurance, or preparation expenses)

• Refunds, where applicable, will be processed within 60 days

6. Health, Safety & Participation

• LOA reserves the right to deny or remove any participant whose behavior endangers themselves or others

• Participants must disclose any relevant medical or physical conditions

• Participation is at the individual’s own risk

• LOA is not liable for injury, illness, or death during outdoor activities

• Participants are encouraged to review relevant health and travel advisories before attending

7. Age & Participant Responsibility

• Minimum age for participation is 13 years, unless part of a private or family group

• Participants are responsible for:

• Arriving on time

• Being physically and mentally prepared

• Bringing appropriate gear and supplies

8. Photography & Media Consent

• By participating in LOA events, you consent to photography and video recording for promotional use

• If you do not wish to appear in media, you must inform the host in advance and avoid group photo participation

9. Conduct & Participant Expectations

• Respect nature, communities, and fellow participants

• Follow all facilitator instructions at all times

• Refrain from abusive, unsafe, or disruptive behavior

• LOA reserves the right to remove any participant without refund for misconduct

10. Third-Party Providers

• LOA works with selected third-party providers including transport, accommodation, and facilitators

• LOA is not responsible for delays, disruptions, or incidents caused by third parties

• Third-party services are subject to their own terms and local regulations

11. Limitations of Liability

LOA is not responsible for losses, injuries, or delays resulting from:

• Natural disasters

• Government actions, strikes, or unrest

• Personal negligence, theft, or accidents

• Inherent risks of outdoor activities (including wildlife, terrain, weather, and water-based environments)

• Limited access to medical services in remote areas

12. Complaints & Disputes

• Concerns should be raised during the event for immediate resolution where possible

• Written complaints must be submitted within 7 days of the event

• All disputes are governed by the laws of Kenya

Contact Us

For questions or clarification:
info@lusciousoutdoors.africa